I was sitting quietly minding my own business yesterday afternoon when suddenly the silence was shattered by several house alarms going off at once.  The power had gone off.  When it came back on again it became apparent that the incident had fried the network router, so I no longer had an internet connection.

On further investigation after attaching a new router (today) it seems that further damage has been done.  The network now works but the internet is still not available…  Tech support were not responding, so it won’t get sorted until at least tomorrow at the earliest.  It will probably take even longer because first the service provider  have to do a check, then if the problem isn’t there it gets passed onto BT to see if the lines and exchange are working properly…

I have managed to get get a temporary connection using mobile broadband but it is slow, so no Flickr uploads, they are too large…  And for some reason it won’t let me comment on most Blogger blogs.  So please bear with me I will get back to commenting eventually, technology willing!

12 Comments CherryPie on Apr 18th 2011

12 Responses to “Internet Problems”

  1. Did BT tell what time they would arrive?
    No. See, this is why I hate them so much.
    I have to take a day off just to wait for their arrival.

  2. ivan says:

    Methinks this calls for some very good surge suppressors – not the cheap ones at DIY stores and a good UPS (uninterruptable power supply). The surge suppressor should be the type fitted into the consumer unit by an electrician. It will then protect everything in the house.

    • CherryPie says:

      I hadn’t thought about a surge protector at source before but it makes more sense.

      There was one protecting the router but it had recently gone faulty and I hadn’t had chance to replace it.

    • CherryPie says:

      Thanks for that :-) It turned out to be one of the configuration settings that was wrong even though the router had confirmed it was correct! Technology… ;-)

  3. jameshigham says:

    Poor Cherie. You really need this, like a hole in the head.

    • CherryPie says:

      Tech support answered straight away this evening and I got a very helpful gentleman from India, who certainly knew his stuff. So I can’t complain at that.

      He even asked if I was going to be watching the Royal wedding ;-)

  4. CherryPie says:

    PS: I forgot to mention that my internet speed is super whizzy now. I think the old router must have been on the blink for a while.

    I can never tell if it is BT or the equipment causing the slow speeds. On this occasion it seems it was the equipment!

  5. CherryPie says:

    Now just a couple of hours later the wireless connections seem to have stopped working for some reason….

    The router can be seen but the option to connect is now greyed out… No changes have been made to the settings!

    That seems about right for this place :-/

  6. sally says:

    Dont you just hate it when this kind of thing happens :-( it always sends me into a deep depression :-( hope all is sorted soon x

    • CherryPie says:

      Thanks Sally, I now have a second replacement router which seems to be working although the connection speed is very intermittent and I am struggling to access the internet on my desk top computer…