About a month ago my BT connection failed. I was alerted to the fact by my brother who said he had been ringing for hours and no one had picked up the phone. Firstly, it should only ring 4 times because the answer machine is always on and secondly the phone hadn’t rung because I had been sitting next to it all the time. There was then a bit of a saga with the automated phone service although eventually an operator picked up the phone. Unfortunately it was Saturday and BT engineers don’t work weekends and on top of that all faults take up to ‘three working days’ to fix!
It was fixed quite quickly after the engineers had gone back to work, the engineer explained that it was a switch in the exchange that had become faulty.
Fast forward to today, those of you who read this post from yesterday will have noticed that that I mentioned that my central heating system had gone faulty over the weekend. When the engineers arrived this morning they asked why no one had answered the phone when they rang to say they were coming. What phone call? I thought nothing more of it and they went on to change the part that they thought was causing the problem with the heating. The engineer will check back tomorrow and in a couple of days time to make sure that the problem has been fixed satisfactorily. If it hasn’t he will be back to check out a few more things that could be causing the problem. I can’t complain at that, well done British Gas 
A bit later in the day, my Mum rang to tell me that my Dad had been rushed into hospital and she needed a lift home. I did a bit of rescheduling to make sure I was able to see my Dad before visiting hours were over. When I got there, my Mum asked me where I had been for the day. Apparently she had rung me at 2pm on the home phone… It definitely didn’t ring because I was sitting right next to it!!! Now I am feeling rather miffed with BT because I am paying them for a service which they don’t seem to be able to provide properly. I am especially miffed because the call was an emergency and I should really have been with my Dad this afternoon. Get your act together BT 
And so they should CherryPie, my problem with BT is that everytime it rains my phone/internet goes down because all the cables are underground:)
My parents used to have that problem, they were told it was water on the ducts! That was many many years ago though.
Sounds like a horrible day
Think you are going to have to give them another call but you don’t need hassle when you have family health worries.
It wasn’t one of my better days. Another fault has been logged and that was difficult too the automated reply cut itself off! Nothing so far today…
BT = Bloody Terrible
Not impressed with the level of service at the moment.
Gave up on BT in 1993 and have never looked back!
Apart from Broadband problems I have never experienced a problem with them before!
Forgive my ‘french’ but ******* to BT.
Far more important is,…. how is father?
Stay calm and look after mum.
Very best wishes.. Bernard.
Thanks Bernard
He isn’t to good at the moment. He has a strange chest infection because the chemo treatments have left his immune system vulnerable.
I think we look after each other at the moment
amazingly i seem to have had no problems since changing to BT..but there is always time
The problem itself wouldn’t be too bad if you didn’t have to jump through hoops to get it fixed!
Curiouser and curiouser, Cherie. BT are a strange organization.
It is all this silly press the button press that button on the telephone to raise a fault and never quite getting to speak to a real person that is the problem.